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How your order is shipped

Orders are processed almost every day and sent out promptly from Cambridge, UK. We may occasionally have less stock than is required to meet your order and reserve the right to short-ship missing items and/or delay the total shipment. We endeavour to make email contact if we anticipate any delay in processing your order.  

The shipping charges and taxes on orders in this shop are as follows:

  • Most Mainland EU orders € 65.00 or less : € 4.50 added for packing & shipping; no insurance, no tracking
  • Most Mainland EU orders over € 65.00 : free packing & shipping; no insurance, no tracking 
  • UK orders € 65.00 or less : € 3.50 added for packing & shipping; no insurance, no tracking
  • UK orders of over € 65.00 : free packing & shipping; no insurance, no tracking
  • We use Royal Mail First Class, a reliable service but not insured or tracked in any way
  • Tracking/Courier service/Insurance for larger shipments available on request
  • Due to unreliable Postal Services, different charges apply for Bulgaria, Hungary, India and South America.

Countries within the European Community

  • There is no VAT to add to the Catalog prices
  • Shipments require VAT payment on entry to the EU. We attach form CN22 for processing by the country postal authority who should inform you about any VAT due and processing fee if applicable. 
  • VAT/processing fees are the responsibility of the buyer.

Countries outside the European Community

  • different shipping charges are applied automatically
  • We attach form CN22 for processing by the country postal authority who should inform you about any import taxes/clearance fees applicable. 
  • local import taxes/clearance fees are the responsibility of the buyer.

Estimated shipping times from the Fulfilment Center, Cambridge, UK 

  • UK : 1 to 3 business days
  • Rest of Europe : 3 to 11 business days
  • outside Europe : 5 to 15 business days

Charges, deductions and discounts are automatically applied during checkout.